Comcast in Washington State

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Quick info about the Seahawks game day storm

Below and above, some of the sights and sounds of Game Day damage.

Below and above, some of the sights and sounds of Game Day damage.

more damageBecause Twitter only gives us 140 characters, we wanted to add some info about today’s horribly timed windstorms. We have had people in the field since early morning, tracking repairs made by power company crews and restoring service.

storm damage on lines

Click on the photo to see some pictures posted by Puget Sound Energy of what crews are running into during the Game Day storm

In 99 percent or more of the time, when your electrical service is restored, your Xfinity services will come right back up. In some cases, it’s good to perform a powercycle to clear the equipment. If your service is still not working, that could be because of storm damage that you, and therefore we, did not know about until now. And of course that’s very frustrating, because all you the customer knows is that you had to wait just to get power back up.

We’re worried that this could happen closer to the start of the Hawks and Saints game than anyone would want, and we’re sorry if that happens. We also know it’s aggravating when power to your home is back up, but not in surrounding areas, which can sometimes affect transmission.

If your power is on but Xfinity service is out, please let us know: 1-800-XFINITY (1-800-934-6489). Our crews are out there in Beast Mode to get the game to you. (more ways to contact us here)

And finally … We have to include the photo below, taken yesterday, before the storm – happier times in our Fife Call Center, where everyone was all about Blue Friday. Go Hawks!

Fife call center employees dressed in Seahawks colors

It was Blue Friday yesterday in our Fife, Washington, call center. Go Hawks!

About wtneary

Community relations director, Comcast in Washington State.


This entry was posted on January 11, 2014 by in All News Releases and tagged , .

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