Blood Drives Give Fluid Feel to Comcast Cares Day 2014

Our video manager Ed Hauge visited the Fife blood drive with his camera.

Most people have blood to spare… yet, there is still not enough to go around. People who find it in their heart to donate truly become someone’s hero – in fact, they could help save more than one life with just one donation. In the Comcast Cares Day spirit, coming April 26, Comcast employees recently showed up fully prepared to be heroes.

Although the blood mobiles could only make it to a few select locations,  the Auburn, Fife and Spokane teams filled the vans with over 100 eager volunteers. In Western Washington, Cascade Regional Blood Services helped collect blood and in Spokane Inland Northwest Blood Centers collected onsite.

“The turn-out was phenomenal. And everyone was so willing to help,” said Candace Robson, an administrative assistant in the Fife Call Center. “We were so happy to be a part of this opportunity, and we had so many donors that the team needed leave to get another blood cooler.”

And there’s more to come: the Puyallup office’s blood drive will be Wednesday, April 24.

Written by Karie Houghton a marketing manager at Comcast and one of the organizers of the blood drives. In the photo at the video link above, Robson is on the left and Houghton on the right.

The United Way at Comcast in Washington

As we told you before, our local offices get excited about United Way drives to raise money for the needy in the communities we serve. The results from the two-week drive are in and are impressive: more than $193,000 donated or pledged to United Ways in Puget Sound and Spokane. All our Washington State offices stepped forward, but a couple of offices raised so much money through special events that they actually had more than 100 percent participation (in effect, people gave twice – through pledges and through donating at special events). Our stars included the Aberdeen office, which is relatively small, but tightly-knit and with a strong heart for Grays Harbor. Other high performers included our call centers in Lynnwood and Fife and our field office in Olympia. One place with a lot of heart is Everett: both our field office and our call center recorded high participation.

Nationwide, Comcasters donated $5.6 million. If you’re passionate about United Way and the people it serves, it’s worth reading this blog post by Savannah Guthrie, Co-Anchor of “Today”

Co-workers Shave Heads to Support Call Center Leader During Breast Cancer Awareness Month

Fife Leader Looks at Employee Who Shaved Her Head to Show Support

The leader of the Comcast call center in Fife, Teresa O’Keefe, gets ready to hug Sales Supervisor Lisa Rydman. Rydman was one of about 20 employees who had their heads shaved to show support for O’Keefe, who is receiving treatment for breast cancer.

Not everyone would lose their head of hair for a boss

But she isn’t just a boss! In fact, many refer to her as “Mom.”  Senior Director for Customer Care Teresa O’Keefe is dedicated to supporting her growing team at the Comcast Fife Call Center. The 600+ people who work there all know she’s working right though treatments for breast cancer.

In keeping with that “Mom” theme, Sales Supervisor Marcus Fenton describes the Fife team as a family. He said people didn’t think twice about showing their support. About 20 employees had their heads shaved on Oct. 3 as part of events to mark Breast Cancer Awareness Month. Lots of other people wore pink and chose other ways to show support, such as writing inspirational comments on Teresa’s glass office wall.

logo of Xfinity TV Pink Ribbon Campaign

Comcast is marking Breast Cancer Awareness Month with a variey of helpful programming. Click on the pink logo to watch videos and learn more.

“Team O’Keefe Day” was part of a series of daily events celebrating Customer Service Appreciation Week within the call center. The call center’s LaTonya Hernandez and Candace Gwynn organized activities for the week. “We came up with Team O’Keefe day to honor Breast Cancer Awareness month and show our support for Teresa,” said Gwynn.

Employees wore pink clothing, ate pink goodies and surprised O’Keefe with a public display of head shaving! Fenton arranged for four supervisors to shave their heads to show solidarity with O’Keefe, and then about 15 other people lined up to meet the clippers.

“I think something like breast cancer affects everyone and shaving our heads was pretty much the least we can do. Our hair will grow back,” Fenton said. With each new pile of hair, the call center would erupt with cheers and applause.  

Touched by the display of support, O’Keefe said words couldn’t express how meaningful and spiritually uplifting the day was for her.

“I wish that for those of you who have family members or friends who have been touched by Breast Cancer, that they could have been in the call center to witness this exceptional day and the overwhelming support to this cause,” O’Keefe said.

Comcast currently employs 1,300 call center employees locally in Washington. More than 600 are based in Fife. The location in Fife is a growing to a specialized customer service center where representatives are getting geared up to handle calls from customers throughout the Western side of the United States who want to order new services. You may have read about Fife when it made news that Comcast is adding jobs in Washington State.

O’Keefe says leading this growing team is what helps get her up every day. When addressing the staff, she said, “I’m humbled by your graciousness and generous spirit. You are the reason that Fife has a special mojo and heart!”

Big thanks to Comcast Marketing Manager Karie Houghton, who is based in Fife, for writing this story, and Rob. G. Scott, a customer account exec in Fife, for the great picture above.

Comcast Employees, Family and Friends Make a Big Difference Throughout Western Washington and Spokane on 11th Annual Comcast Cares Day

It’s hard to know what to say to the more than 2,200 local Comcast employees and their families and friends who volunteered Saturday, April 21, 2012, at 13 school and nonprofit sites around Western Washington and Spokane as part of Comcast Cares Day.

Comcast’s Steve Kipp was one of several people that KIRO talked to the morning of Comcast Cares Day at our volunteer site of El Centro de La Raza in Seattle. Click on the picture to see the interviews.

Of course, we do say, Thank You. But one thing we like to do is collect photographs and stories from the day, as part of this wonderful scrapbook that we all call the Internet. So if you keep an eye on this post, you will see a gradually growing list of links to photographs and stories about our volunteers’ hard work.

Here is a list of projects and reports:

Aberdeen: Habitat for Humanity of Grays Harbor.

Click on the picture to see a photograph published in the Daily World of Aberdeen, Washington

Bellingham: Whatcom Parks and Recreation Foundationat the Chuckanut Falls Trail

Bremerton: Boys & Girls Clubs of South Puget Sound’s Bremerton Olympia Avenue location

Everett: Salvation Army

Everett: Cascade High School and the Everett School District

Fife: Fife Parks Department at the Lower Hylebos Marsh

Kent: Northwest Harvest Northwest Harvest reports that our people put in $24,000 worth of donated labor. We packed 19,000 meals for the hungry.

Olympia: Rebuilding Together of Thurston County.

Redmond: Eastside Audubon Society at the Audubon BirdLoop at Marymoor Park.

Seattle: El Centro de La Raza

Seattle: Wing Luke Asian Museum

Spokane: Northeast Community Center

Tacoma: Metro Parks STAR (South Tacoma Activity and Recreation) Center  Here, Comcast volunteers worked side-by-side with partners from the Tacoma Urban League and a local Girl Scout Troop.

Here’s a video produced by the Tacoma Urban League’s youth Comcast Digital Connectors and one of their instructors, Yusaf Word:


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