Five Reasons Why New XFINITY Store isn’t the DMV

I recently attended the grand opening of our brand new XFINITY Customer Service Center on 3630 Factoria Blvd SE in Bellevue and was struck by the fact that the center represented a completely new approach for Comcast.

In fact, our harshest critics have compared the customer experience at our older centers to waiting in line at the DMV. Ouch. Nothing against the DMV, but our goal is to create a fun, interactive  experience for our customers.

These stores are nothing like the DMV. Here is why:

1. There are no lines. No standing around to keep your place, no checking to see if your number will be called, no random conversations with the person behind you who doesn’t understand the words “too much information.”

2. You can watch the big game on a huge flat screen HD television, or wander the 3,000 square foot store interacting with the latest XFINITY products and services, while you wait.

3. There are iPads, lots and lots of iPads, loaded with cool XFINITY Apps that let you watch your favorite TV shows or even your home remotely.

4. You can pay your bill at a convenient in store kiosk or exchange that old cable box for a brand new digital video recorder that gives you the freedom to watch your favorite shows when it is convenient for you.

5. Friendly and helpful XFINITY customer service representatives are ready to answer any and all of your questions—from what’s the right XFINITY TV package for you to how our XFINITY high speed internet service stands up to the competition. They can even help you program your digital video recorder or answer questions about your bill.

The Factoria XFINITY Store is the third of its kind to open in Washington. The others are in Federal Way and Frederickson near Puyallup.  More centers are planned for later this year.

The video above caught some of the excitement of the grand opening, and also shows off the store. To see it at a slower pace, check out the slideshow below or click this link.XFINITY grand opening with Brock Huard in Bellevue, WA

Meet Brock Huard at Grand Opening of New Factoria Xfinity Store this Saturday

interior of new Xfinity Store in Factoria/BellevueAttention sports fans: this Saturday, Comcast has given you the perfect excuse to go shopping in Factoria.

ESPN Football analyst, ESPN 710 AM radio host and former Husky quarterback Brock Huard will be signing autographs from 1 p.m. to 3 p.m. at our brand new Xfinity Store at 3630 Factoria Blvd. SE in Bellevue. Huard will help us celebrate the grand opening, which will include a special check presentation ceremony to Seattle’s Union Gospel Mission to support its computer learning center at 3800 S. Othello Street in Seattle.

The new interactive store is the first of its kind on the Eastside and provides customers with an opportunity to explore, learn about and interact directly with the latest XFINITY products and services.

In addition, customers will receive personalized service from knowledgeable Comcast Sales Consultants and more time-saving offerings, including self-service kiosks for quick bill pay and a new queuing system that allows customers to explore and be entertained while waiting for service.

Here are the important details about Saturday’s grand opening:

WHAT: Comcast will unveil its new XFINITY™ Store that will serve Bellevue and surrounding areas.
WHO: Brock Huard–ESPN Football Analyst, ESPN 710 AM radio host and former University of   Washington and Seattle Seahawks quarterback; Dave Mitchell, Chief Operating Officer, Seattle’s Union Gospel Mission; and Len Rozek, Comcast Senior Vice President, Comcast.
WHEN: 1 to 3 p.m. Saturday, Feb. 23, 2013.
WHERE: XFINITY Store, 3630 Factoria Blvd SE, Bellevue, WA 98006

The 3000 -square-foot store will be open Monday through Saturday from 9 a.m. to 7 p.m and Sunday Noon – 4 p.m.
Here’s a map where to find the store (it’s located on the right side of the street, near the Bartell’s.

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