Five Reasons Why New XFINITY Store isn’t the DMV

March 1, 2013 by

I recently attended the grand opening of our brand new XFINITY Customer Service Center on 3630 Factoria Blvd SE in Bellevue and was struck by the fact that the center represented a completely new approach for Comcast.

In fact, our harshest critics have compared the customer experience at our older centers to waiting in line at the DMV. Ouch. Nothing against the DMV, but our goal is to create a fun, interactive  experience for our customers.

These stores are nothing like the DMV. Here is why:

1. There are no lines. No standing around to keep your place, no checking to see if your number will be called, no random conversations with the person behind you who doesn’t understand the words “too much information.”

2. You can watch the big game on a huge flat screen HD television, or wander the 3,000 square foot store interacting with the latest XFINITY products and services, while you wait.

3. There are iPads, lots and lots of iPads, loaded with cool XFINITY Apps that let you watch your favorite TV shows or even your home remotely.

4. You can pay your bill at a convenient in store kiosk or exchange that old cable box for a brand new digital video recorder that gives you the freedom to watch your favorite shows when it is convenient for you.

5. Friendly and helpful XFINITY customer service representatives are ready to answer any and all of your questions—from what’s the right XFINITY TV package for you to how our XFINITY high speed internet service stands up to the competition. They can even help you program your digital video recorder or answer questions about your bill.

The Factoria XFINITY Store is the third of its kind to open in Washington. The others are in Federal Way and Frederickson near Puyallup.  More centers are planned for later this year.

The video above caught some of the excitement of the grand opening, and also shows off the store. To see it at a slower pace, check out the slideshow below or click this link.XFINITY grand opening with Brock Huard in Bellevue, WA

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Meet Brock Huard at Grand Opening of New Factoria Xfinity Store this Saturday

February 18, 2013 by

interior of new Xfinity Store in Factoria/BellevueAttention sports fans: this Saturday, Comcast has given you the perfect excuse to go shopping in Factoria.

ESPN Football analyst, ESPN 710 AM radio host and former Husky quarterback Brock Huard will be signing autographs from 1 p.m. to 3 p.m. at our brand new Xfinity Store at 3630 Factoria Blvd. SE in Bellevue. Huard will help us celebrate the grand opening, which will include a special check presentation ceremony to Seattle’s Union Gospel Mission to support its computer learning center at 3800 S. Othello Street in Seattle.

The new interactive store is the first of its kind on the Eastside and provides customers with an opportunity to explore, learn about and interact directly with the latest XFINITY products and services.

In addition, customers will receive personalized service from knowledgeable Comcast Sales Consultants and more time-saving offerings, including self-service kiosks for quick bill pay and a new queuing system that allows customers to explore and be entertained while waiting for service.

Here are the important details about Saturday’s grand opening:

WHAT: Comcast will unveil its new XFINITY™ Store that will serve Bellevue and surrounding areas.
WHO: Brock Huard–ESPN Football Analyst, ESPN 710 AM radio host and former University of   Washington and Seattle Seahawks quarterback; Dave Mitchell, Chief Operating Officer, Seattle’s Union Gospel Mission; and Len Rozek, Comcast Senior Vice President, Comcast.
WHEN: 1 to 3 p.m. Saturday, Feb. 23, 2013.
WHERE: XFINITY Store, 3630 Factoria Blvd SE, Bellevue, WA 98006

The 3000 -square-foot store will be open Monday through Saturday from 9 a.m. to 7 p.m and Sunday Noon – 4 p.m.
Here’s a map where to find the store (it’s located on the right side of the street, near the Bartell’s.


View Larger Map

Filed under 2013 Comcast News Releases, 2013 News Releases, All News Releases, News Releases Tagged with , ,

Welcoming a Summer Intern to Comcast: From Bellevue by Way of Somalia

June 27, 2012 by

Every summer, our communications office has the honor of hosting an intern who comes to us through Comcast’s partnership with the Emma L. Bowen Foundation. For the past two years, that was Katelin Chow. Katelin graduated this year from the University of Washington. I’m not sure the Bowen Foundation planned this deliberately, but now after a Husky we get a Cougar: Fadumo Ali, who starts Washington State University this fall. We’re delighted to work with Fadumo, and you can look forward to many blog posts from her. To begin, we asked her to talk about herself:

I was born in October 1993, in Hargesia, Somalia. When I was about five years old, my family and I had left due to the civil war that had broken out. Since then, the situations in Somalia have just gotten worse. When we first moved, we lived in Egypt for two years, and then afterwards came to Washington State.  Having had spent a majority of my life in Washington, I can’t recall all my memories of travelling across the world.

We welcomed Fadumo Ali, our communications intern, with her own cubicle for the summer! Many thanks to the Emma L. Bowen Foundation for matching media students and companies. Fadumo starts at Washington State University in the fall.

I have lived more than half my life in Bellevue, where I recently graduated from Sammamish High School. Sammamish High has provided me with opportunities to grow as a person. Sammamish High allowed me to explore a wide variety of things that I would have not thought of being interested in at first. I remember my junior year: first day in journalism class. I had no knowledge about journalism at all. But it was in this class that I was able to develop skills that I will hone for the rest of my life.

The thing that intrigues me most about becoming a journalist has to be writing  in a way impacting people’s lives.  No matter what I am writing about, I get a satisfaction from knowing someone out there enjoys reading my articles as much as I enjoy writing them.  Prior to my graduation, I was a news editor for my high school newspaper for two years.

During this time, I was able to cover stories about the revolutions that had occurred from Tunisia and Egypt to Libya and Syria. It was my experiences with writing these stories that led me to wanting to become a journalist. I enjoyed everything about it, from researching and finding out information about these revolutions to understanding what the Arab Springs were really about and what caused the spark. I would interview history teachers from Government, American, and World History to get their perspectives of the revolutions. But most of all, I enjoyed interviewing students. Hearing their different comments interested me in learning more about peoples’ perspectives.

I’ve been interested in world affairs even before I discovered journalism. During my sophomore year, I remember feeling an urge to help people in Haiti in any way that I could. So within my high school club, Family, Career and Community Leaders of America (FCCLA), I had set up fundraisers and bake sales to help contribute to Haiti relief and the “Hope for Haiti” campaign.  During my junior year, I felt as if people had forgotten, just a year after,  about the earthquakes and people still in Haiti. So I wrote in the school paper about the difficulties that people still had to endure.

I remember hearing about the tsunami in Japan while in my psychology class. Right there and then I knew that I had to write an article about it. That afternoon I started interviewing students and writing up a rough draft in the middle of class. I also spoke to students that were from Japan, in order to get their perspective. When I was writing, some people had advised me not to write an article about the tsunami  because it had only happened less than a day before, but I went on and wrote about it anyway because I knew if I hadn’t I would have to wait a month after till we had published the next issue.  When I was interviewing students and teachers about what was happening in both Haiti and japan, I saw their eagerness to tell me their point of view in hopes that they were somehow helping.  I made sure that every interviewee had a say, and this also influenced me not to just become a journalist, but one that gives everyone equal say, regardless of whether or not they had similar ideas as I did.

After the issue had been published, both teachers and students talked to me about how reading about the articles motived them to do something involving their clubs. That year clubs such as FCCLA, Amnesty international, and Key Club joined together to raise funds for the tsunami and reignite to remember Haiti’s earthquake. The satisfaction knowing that my words and thoughts, combined with others’, opinions and experiences, had motivated people to somehow give back, was what had really showed me how impactful one article could be, and how influential that journalism is. These experiences are what have inspired me to become a journalist and hope to someday impact more people.

This year, I was offered an opportunity to be in  Emma L. Bowen Foundation program. I was first introduced to this organization through my journalism teacher, Mr. Leffler,  during my senior year of high school.  The Emma L.  Bowen Foundation provides minority students who are interested in pursuing a career in the media industry an opportunity to intern at a company during each summer and school break until they graduate from college. While in this program, students are exposed to a variety of corporate experiences in order to develop the skills needed to become successful in future career goals. I was selected to participate in an internship with Comcast Washington. Although having only had a week of experience, I have learned more about the corporate world than I would sitting through any class. I have gained extensive knowledge about what goes behind the scenes.

With my internship here I hope to gain more knowledge as time goes on and to get a clear understanding about all perspectives of journalism and public relations.  Through being a public relation intern for Comcast, I am able to see a whole new perspective of what it really is like to be in public relations versus just learning about journalism alone.

My future journalistic goals are to attend Washington State University and graduate from the Edward R. Murrow College of Communications, with a degree in broadcast journalism.  I hope to become a broadcast reporter, anchor, or producer for either CNN, Al-Jazeera, or the BBC.

And after our one week with Fadumo, we are pretty sure that’s where she’s going to work in a few years.

Filed under 2012 Comcast Washington News Releases, 2012 News Releases, News Releases Tagged with ,

Comcast Names 91 Leaders And Achievers Scholarship Recipients In Washington State

April 12, 2011 by

The Comcast Foundation, founded in 1999 to provide charitable support to its local communities and to empower and enrich lives, today announced the 91 recipients in Washington State of its annual Leaders and Achievers® Scholarship Program in 2011. 

 “Comcast is proud of its Leaders & Achievers scholarship recipients.  They represent some of the best and brightest high school seniors who also demonstrate civic involvement in the communities we serve across the country,” said Charisse Lillie, Vice President, Community Investment of Comcast Corporation and Executive President of the Comcast Foundation. “We are thrilled to support their educational efforts with these scholarships.” 

“These young people have worked incredibly hard to build remarkable track records of leadership and commitment to help their communities. We’re proud to honor their effort by helping to fulfill their dreams of education,” said Len Rozek, Senior Vice President of Comcast’s Washington market.

The Comcast Leaders and Achievers® Scholarship Program provides one-time $1000 scholarships to students who strive to achieve their potential, who are catalysts for positive change in their communities, who are involved in their schools, and who serve as models for their fellow students.  The philosophy behind the program is to give young people every opportunity to be prepared for the future, to engage youth in their communities, and to demonstrate the importance of civic involvement, and the value placed on civic involvement by the business community.

Since the program’s inception there have been over 15,000 scholarship winners totaling more than $15.4 million.

Many of the students live in one community and attend high school in another. Here we share them by city of their person residence:

 Allyn

Sabrina R. Schultz, Klahowya Secondary School

Arlington

Benjamin Joseph Mow, Granite Falls High School

Auburn

Jennifer R. Davis, Auburn Senior High School

Nghia H. Le, Auburn Mountainview High School

Bellevue

Jaemin Han, Bellevue High School

Benjamin D. Rosellini, Issaquah High School

Cody M. Stebbins, Sammamish High School

Francis T. Tran, Newport High School 

Bellingham

MacKenzie R. Erickson, Meridian High School

Sarah  N. Dillard, Sehome High School

Noelle A. Kogan, Squalicum High School 

Chehalis

Ashley L. Nozsar, W.F.West High School

Colbert

Alexa M. Kerr, Mt. Spokane High School 

Des Moines

Krishna M. Rizal, Global Connections High School at Tyee Educational Complex

Edmonds

Jenny   J. Lee, Edmonds-Woodway High School

Hannah Merisko, Kamiak High School 

Enumclaw

Sarah A.M. Thomas, Enumclaw High School 

Everett

Betzabeth Giuliana Gamero, Lynnwood High School

Vivien Lewis-McKenney, Everett High School

Minh Phuc H. Nguyen, Mariner High School

Vietkhanh T. Vu, Cascade High School 

Federal Way

Justin J. Dean, Todd Beamer High School

Albert Kim, Decatur High School

Sheila O. Ojeaburu,Thomas Jefferson High School

Ferndale

Steven D. Rauch, Ferndale High School

Freeland

Chantal D. White, South Whidbey High

Graham

Stephanie A. Jenkins-Napoli, Graham-Kapowsin High School

Grayland

Dana M. Erickson, Ocosta Junior-Senior High

Greenbank

David J. Lile, Coupeville High School

Issaquah

Paige A. Nulliner, Skyline High School

Kent

Travis Q. Tran, Kent-Meridian Senior High School

Kirkland

Destry G. Seiler, Juanita High School

Lacey

Nesley D. Bravo, Timberline High School

Lake Stevens

Juliana S. Borges, Lake Stevens High School

Lakewood

James   S. Mamerto, Clover Park High School

Colette K. Moss, Lakes High School

Marysville

Ternessa T. Cao. Lakewood High School

Mercer Island

Renee  L. Chiang, Mercer Island High School

Montesano

Courtney J. Rice, Montesano Junior-Senior High

Mount Vernon

Thomas D. Breckenridge, Mount Vernon High School

Mountlake Terrace

Jessica Kabriel Lim, Mountlake Terrace High School

Mukilteo

Hunter H. Coulombe, Sno-Isle Tech Skills Center

Oak Harbor

McKenzie McCormack, Oak Harbor High School

Olympia

Kathryn E. Culhane, Olympia High School

Nikhil C. Das, North Thurston High School

Alanna R. Matteson, Avanti High School

Brianne N. Wright, Capital High School

Poulsbo

Christopher D, Campbell, Olympic High School

Puyallup

Rachel M. Knight, Fife High School

Billiemarie L. Klein, Emerald Ridge High School

Redmond

Victor Hsiao, Interlake High School

Renton

Mishaal Aleem, Oliver M. Hazen High School

Ashley N. Brennan, Liberty High School

Mackenzie L. Findlay, Bellevue Christian High School

Anna T. Le, Charles A. Lindbergh High School

Christina Marie Polich, Seattle Christian Schools

Taylor Shimizu, Kentridge Senior High School 

Ruston

Alexander N. Erickson, Wilson High School

Sammamish

Tian L. Kisch, Redmond High School

Stephanie Anne Matusiefsky, Eastside Catholic High

SeaTac

Brenda Karina  Arellano, Odyssey the Essential High School

Seattle

Hanna T. Abaata, Ingraham High School

Selamawit Ainalem, Cleveland High School

Linda T. Ba, Health Sciences and Human Services High School

Tricia T. Bui, Renton High School

Mallory E. Cummins, Ballard High School

Louisa Celine Dunwiddie, Garfield High School

Kaitlyn F. French, Nathan Hale High School

Peter J. Haskins, Bishop Blanchet High School

Primer  G. Juan, Technology, Engineering, and Communication High School

Francesca T. Liburdy, Holy Names Academy 

Sedro Wolley

Jennifer G. Burke, Sedro-Woolley High

Shoreline

Mackenzie L. Bang, Shorewood High School

Angie Bonato, Shorecrest High School

Snohomish

Brady A. Coad, Snohomish High School

Zachary P. Waller, Monroe High School 

Spanaway

Christian M. Booth, Bethel High School

Spokane

Carina F. Mauro, Governor John R. Rogers High School

Anthony Z. McCain, North Central High School

Thor Roald Tangvald, Joel E. Ferris High School

Spokane Valley

Savannah R. Glamp, Central Valley High School 

Steilacoom

William M. Bruno, Steilacoom High School

Sultan

Fabiola Arroyo, Sultan High School

Tacoma

Michael X. Andersen, Lincoln High School

Terez F. Hubble-Brownfield, Washington High School

Tina Y. Moore, Henry Foss High School

Dalina M. Phung, Franklin Pierce High School

Thomas J. Whitham, Bellarmine Preparatory

University Place

Samantha X. Lethbridge, Curtis Senior High School

Sarah Jane Matthews, Life Christian Academy

Vaughn

HongYu Ma, Peninsula High School

About The Comcast Foundation

The Comcast Foundation was founded by Comcast Corporation in June 1999 to provide charitable support to qualified non-profit organizations. The Foundation primarily invests in programs intended to have a positive, sustainable impact on their communities.  The Foundation’s focus areas are volunteerism, literacy, and youth leadership development.  Since its inception, the Comcast Foundation has donated more than $64 million to organizations in the communities nationwide that Comcast serves. More information about the Foundation and its programs is available at www.comcast.com/inthecommunity.

About Comcast in Washington

Comcast has about 3,200 employees in Washington state, including 1,000 local customer service representatives in three call centers, who serve more than 1.1 million customers in Washington. For more information about Comcast in Washington state, see http://www.comcastinwashingtonstate.com

Filed under All News Releases, Community investment Tagged with , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Comcast Names 87 Leaders And Achievers Scholarship Recipients In Washington

May 24, 2010 by

Lynnwood, Washington – The Comcast Foundation, founded in 1999 to provide charitable support to its local communities and to empower and enrich lives, has Leaders and Achievers logoawarded scholarships to 87 students throughout Washington through the annual Leaders and Achievers® Scholarship Program.

“We’re thrilled to award scholarships to the best and brightest High School seniors in the communities we serve,” said Charisse Lille, vice president, community investment of Comcast Corp. and executive president of the Comcast Foundation. “Comcast is proud to play a role in the development of our nation’s future leaders and we hope these scholarships will help power their dreams along the way.”

“These young people worked hard and have a track record of leadership and commitment to help their communities. We’re proud to honor their effort by helping to fulfill their dreams of education,” said Len Rozek, senior vice president of Comcast’s Washington market.

The Comcast Leaders and Achievers® Scholarship Program provides one-time $1,000 scholarships to students who strive to achieve their potential, who are catalysts for positive change in their communities, who are involved in their Schools, and who serve as models for their fellow students. The philosophy behind the program is to give young people every opportunity to be prepared for the future, to engage youth in their communities, and to demonstrate the importance of civic involvement, and the value placed on civic involvement by the business community
Since the program’s inception there have been over 13,300 scholarship winners totaling more than $13.4 million. Here are a list of winners for 2010:
Arlington
Andrew Smith, Arlington High School

Auburn
Allyna Murray, Thomas Jefferson High School
Stefanie Range, Auburn Riverside Senior High School
Brady Shepherd, Auburn Mountainview High School
Rebekah Soltis, Seattle Christian Schools

Bellevue
Katherine Ngo, Sammamish High School

Bellingham
Meredith Morrow-Okon, Squalicum High School
Samara Sytsma, Meridian High School

Blaine
Christina Swearinger, Blaine High School

Bonney Lake
Kent Wilson, Bonney Lake High School

Bothell
Johannah Parrish, Bishop Blanchet High School

Bremerton
William Buhl, Olympic High School
Nathaniel Pope, Klahowya Secondary School

Buckley
Laura Venemon, White River High School

Burlington
Sonia De Los Rios, Burlington-Edison High

Covington
Yasaman Azodi, Kentwood Senior High School

Duvall
Evan Abdalla, Cedar Park Christian School System

Enumclaw
Lauren Redman, Enumclaw High School

Everett
Gerald Cloud, Archbishop Thomas J. Murphy High School
Vanessa Garcia, Everett High School
Erin Parks, Cascade High School
Anupreet Sidhu, Mariner High School

Everson
Danielle Way, Nooksack Valley High

Federal Way
Matthew Turner, Decatur High School
Joseph Weems, Federal Way High School

Ferndale
Erin Weisenhorn, Ferndale High School

Gig Harbor
Susan Glenn, Gig Harbor High School

Gold Bar
Elizabeth Monroe, Sultan High School

Graham
Amanda Hodges, Bethel High School

Granite Falls
Chelaina Crews, Granite Falls High School

Issaquah
Nicole Arend, Issaquah High School
Allison Bolgiano, Liberty High School

Kirkland
Jessica Gutierrez, BEST High School
Amanda Ly, Juanita High School

Lake Forest Park
Samantha Gwazdauskas, Shorecrest High School

Lake Stevens
Nathaniel Lugg, Grace Academy

Lakewood
Kelly Hewitt, Lakes High School

Liberty Lake
Ande Seines, Central Valley High School

Lynden
Cristina Bratt, Lynden Christian High School
Dusty Duncan, Lynden High School

Lynnwood
Kyla Caddey, Lynnwood High School
Magali Sanchez, Edmonds-Woodway High School

Marysville
Arnold Rosario, Lakewood High School

Medina
Matthew Lee, Bellevue High School

Mill Creek
Max Ozuna, Henry M. Jackson High School

Montesano
Chad Porter, Montesano Junior-Senior High

Mount Vernon
Michael Acode, Mount Vernon High School
Sarah Moore, Mount Vernon Christian School

Mountlake Terrace
Logan Gregg, Mountlake Terrace High School

Oak Harbor
Adam Smith, Oak Harbor High School

Olympia
Matthew Eveleth, North Thurston High School
Teasha Feldman-Fitzthum, Olympia High School

Puyallup
Dillon Pruett, Governor John R. Rogers High School
Saleh Shaar, Emerald Ridge High School

Redmond
Connor Knapp, Redmond High School

Renton
Marina Amirkhanova, Kentridge Senior High School
Tamthy Le, Renton High School
Talwinder Singh, Charles A. Lindbergh High School
Greg Wilson, Chief Sealth High School

SeaTac
Sandra Campos, Global Connections High School at Tyee Educational Center

Lisa Le, Foster High School

Seattle
Elisabeth Tissell, North Sound Christian School
Marie Angeles, Franklin High School
Mika Aoyama, Roosevelt High School
Mahlet Assefa, Health and Human Services High School
Elizabeth Beem, Nathan Hale High School
Celia Gurney, Garfield High School
Anna Kelsey, Ballard High School
Jonas Nocom, Technology, Engineering, and Communication High School
Masyih Ford, Stadium High School

Shoreline
Wuen Ong, Shorewood High School

Silverdale
Ashley Bandara, King’s School

Snohomish
Justin Miller, Snohomish High School

Spokane
Mitchell Andrews, John R. Rogers High School
Sabina Noll, Lewis And Clark High School
Justin Patterson, Shadle Park High School

Spokane Valley
Ashley Bueckers, West Valley High School

Tacoma
Amanda Humphrey, Graham-Kapowsin High School
Chelsey Armstrong, Franklin Pierce High School
Marissa Manza, Bellarmine Preparatory
Wendy Martinez, Mount Tahoma High School
Nathaniel Shelden, Covenant High School
Brianna Sherwood, Wilson High School

Tumwater
Jena Graham, Tumwater High School

University Place
Obert Xu, Curtis Senior High School

Winlock
David Hoogkamer, Winlock High School

Woodinville
James Pulse, Woodinville High School

About The Comcast Foundation
The Comcast Foundation was founded by Comcast Corporation in June 1999 to provide charitable support to qualified non-profit organizations. The Foundation primarily invests in programs intended to have a positive, sustainable impact on their communities. The Foundation’s focus areas are volunteerism, literacy, and youth leadership development. Since its inception, the Comcast Foundation has donated more than $64 million to organizations in the communities nationwide that Comcast serves. More information about the Foundation and its programs is available at http://www.comcast.com/inthecommunity.

About Comcast in Washington
Comcast has 3,000 employees who serve more than 1.1 million customers in Washington.

Filed under 2010 News Releases, News Releases Tagged with , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

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