Comments for Comcast in Washington State

Comment on Thursday Storm Repair Update from Comcast by wtneary

wtneary — Fri, 27 Jan 2012 17:48:10 +0000

Hi Denise, I was just in that area yesterday and I know that area got devastated. You should be up soon, but I’ll send you an email to get specifics.

Comment on Thursday Storm Repair Update from Comcast by Denise Roswell

Denise Roswell — Fri, 27 Jan 2012 16:45:50 +0000

We HAVE power but not Comcast as of yet. We are out in the Johnson Point area and are hoping we get re-connected ASAP.
Any time-line for repairs.
All broken wires are repaired!

Comment on Wednesday Morning Storm Repairs Report from Comcast by wtneary

wtneary — Thu, 26 Jan 2012 00:52:24 +0000

Everyone is very frustrated by the time it’s taking to restore all the various services in some areas. We’re working to get yours up. We talk in posts below about the challenges of providing an ETA when there’s so much going on – I heard the PSE PR person talking on the radio about that this afternoon – but now that damage is getting under control it’s going to be easier to provide ETAs, and we’ll try to do a better job.

Comment on Wednesday Morning Storm Repairs Report from Comcast by Brianna

Brianna — Wed, 25 Jan 2012 21:41:34 +0000

Yesterday, there were several contract crews working on rehanging the line on tiger mountain road. Now that there are outages (again) in more populated and/or prominent areas, are crews diverted? I realize that work is being done and it was nice to see humans working and I know that credit will be given for the time lost ( though i disagree with the procedure- comcast should give all residents who without service a glceedit without calling and they know who those folks are). However, giving a recorded message that there is a service interruption is not good enough. My concast bill is over $300 every month, i have a teenager and 2 small children- we want an ETA. Perhaps, unwisely (in light of the current debacle) my phone, my tv and my internet are at the mercy of your dilligence or lack thereof. Thats basically my entire connection to the outside world other than my cell, which is impossible to do all tasks on.

So even all that can be said is, crews are 50% done or crews are scheduled o be in your area to begin work in 2 days or we expect service to be restored for your area tomorrow or next week then Please Say So! Without power for 6 days and now 8 days with limited access to information, our collective patience is wearing thin. The technology is there. If you cant bury the lies or install enough back up power sources then the least comcast can donis not forcew to call, check my box or come on this site. Email me- you tell me whats going on with the service i pay to be provided. It can all be automated and theres no excuse for this distress. I will mow be looking at unbundling my sevices. Perhaps dsl is a better option? Sattelite tv? Both? And that isnt comcasts fault- thats my fault for putting all my eggs in one basket.

Lastly, the comcast contracted crews could take a page from pse’s contracted crews. They came thru on a mission. Ive never seen such single minded ambition from so many on what must have been one hour of many of the same long hours. They worked tirelessly and they gave me an ETA.

Please dont dismiss this a an unreasonable rant. Maybe a day or two ago, i couldve injected humor or grace but im fresh out of that.

Thank you,
Isolated in Issaquah

Comment on Tuesday’s Second Storm Repairs Report from Comcast by wtneary

wtneary — Wed, 25 Jan 2012 16:19:41 +0000

Hi Robert, I think we have. I’ll email you asking about your situation.