Comcast Internet Essentials … on the road

May 5, 2012 by

Comcast’s Terry J. Davis and Walter Neary at the Washington State PTA annual meeting in SeaTac.

Here’s a post from the middle of the Doubletree Hotel in SeaTac, where I am surrounded by hundreds of parent leaders from PTAs throughout Washington. This is a scene repeated throughout the country this spring, as Comcast employees visit annual meetings of PTAs, school board members, school superintendents, teachers, library associations and librarians, and many others. We’re trying to educate people about Comcast Internet Essentials.

Comcast Internet Essentials is our program to provide low-cost broadband Internet and computers to families whose children qualify for free and reduced lunch. So far this morning, we’ve had great conversations from PTA leaders from Tacoma, Marysville, Edmonds, University Place, Otis Orchards (near Spokane), and other locations through this great state. All of these folks seem happy to hear that kids who can’t do homework at home now might be able to thanks to Internet Essentials broadband access. What we do is invite these folks to go to our partner portal and order as much literature as they want to share with families. We really want to get the word out, enough to want to spend some of our weekends here. We’re meeting great people, and we’re getting out an important message.

Filed under 2011 News Releases Tagged with , ,

Comcast Adjusts Some Channels in Washington

May 2, 2012 by

We are doing some channel juggling here in Washington state so that the timing of certain standard-def channels lines up with their HD counterparts,  and for other reasons of consistency. We’ll be moving from East Coast schedules to the West Coast schedules of the stations. In order to do that, we have to take the channels down for a period of time while most folks are asleep, and we are gradually doing that throughout the state. If you are seeing this post, chances are it is because we Tweeted that your area is affected.

As of this post, the changes were already made in Bremerton, Spokane, Tacoma and Ferndale, and in the wee hours of tomorrow morning (Thursday, May 3) they should take place in Everett and Olympia.

Here is what you need to know:

These are the channels that are affected:

69 – Jewelry TV

120 – Nick Jr.

122 – Disney XD

136 – G4

159 – Nat Geo

161 – GSN

473 – VH1 Classic

476 – FUSE

500 – HMC

501 – TMC

502 – WE

514 – Retroplex

537 – Starz in Black

538 – Starz Cinema

539 – Starz Kids & Family

540 – Starz Comedy

On the night we adjust those channels in your area, they could be ‘dark’ from 1:30 a.m. until later in the morning. We are very sorry if this causes you inconvenience.

What you need to know from now on: Because the timing has shifted three hours on the affected channels, this means that any parental controls or DVR instructions you’ve set – like series record – have to be changed (and of course, that’s only on the affected channels above). You can get fresh information about how to work with your DVR at http://xfinity.comcast.net/mydvr/how-to/

Again, we apologize for any inconvenience. This wasn’t something we were able to adjust without some people noticing, and we thank you for your patience.


Filed under 2011 News Releases

Pictures from the Grand Opening of the Federal Way Xfinity Store

March 26, 2012 by

Miss Seattle and store manager wear 3D glasses

Miss Seattle, Jean-Sun Hannah Ahn, dons 3D glasses with Xfinity Store Supervisor Donald Palazzo at the Grand Opening of the Xfinity Store in Federal Way, Washington. Ahn was visiting because she is interning with KOAM TV, which covered the event.

OK, so we’ve published a lot below about the new Xfinity Store in Federal Way, but we are proud of it. The store is one of the first half dozen of its kind in the country to banish lines and replace them with interactive displays and employees.

One of the things you get to do at the store is watch 3D television, which is what Miss Seattle and our store manager are doing above. Probably the best pictures from the event show children having incredible fun with SpongeBob Squarepants; one mom told us her daughter had circled the event two weeks ago and had been counting down on a calendar. One highlight of the event for us was a donation of $2,500 to the Boys and Girls Clubs of Federal Way, to celebrate the opening of the store and our national partnerships with Boys and Girls Clubs around the country.

But enough words already: check out the pictures from the Xfinity Store grand opening here on Flickr.

Filed under 2011 News Releases Tagged with , ,

Looking forward to Comcast Cares Day 2012 in Washington State

March 20, 2012 by

Every year, Comcast organizes one of the largest single corporate days of service in the country, known as Comcast Cares Day. Last year, more than 2,200 Comcast employees and their families and friends volunteered to improve more than a dozen locations throughout Western Washington and in Spokane. One of the locations was El Centro de La Raza, which is featured in the video above.

The local coordinators in our various field offices and call centers have just finished picking the project sites for this year’s Comcast Cares Day: Saturday, April 21, 2012.

We will share more as the projects and work comes together, but here’s a list of what’s to come:

Aberdeen: Habitat for Humanity of Grays Harbor. We’ll be doing some landscaping and other work for two of their homes.

Bellingham: Whatcom Parks and Recreation Foundation. This should be a good and messy project: We’ll be working on trail construction at Chuckanut Falls Trail.

Bremerton: Boys & Girls Clubs of South Puget Sound. We’ll do a lot of work at their Bremerton Olympia Avenue location including lots of handywork like painting, simple plumbing, lots of various building repairs, gardening, and fixing up several playground areas.

Everett: Salvation Army (organized by the team from our Everett field offices) We’ll be painting, landscaping, cleaning,  organizing toys, and some light carpentry and repairs.

Everett: Cascade High School (organized by the team from our Everett and Lynnwood call centers, and local corporate offices) We’ll be working on the grounds here, and perhaps some other Everett School District schools as well.

Fife: Fife Parks Department (organized by the team at our Puyallup field offices) This one should also be good and messy: We’ll be helping to clean up and to remove invasive species from the Lower Hylebos Marsh.

Kent: Northwest Harvest (organized by our Auburn-based teams) We’ll be doing a lot here, from caring for the grounds with intensive cleaning and gardening projects, to working the assembly line to prepare food for delivery.

Olympia: Rebuilding Together of Thurston County. We’ll help them with fixing up buildings and some repairs.

Redmond: Eastside Audubon Society. We’ll be removing blackberry bushes and weeding and spreading bark along the Audubon BirdLoop at Marymoor Park.

Seattle: El Centro de La Raza These folks have a big facility, and we look forward to doing a lot of things there. This was one of our sites last year, too.

Seattle: Wing Luke Asian Museum

Spokane: Northeast Community Center

Tacoma: Metro Parks STAR (South Tacoma Activity and Recreation) Center (organized by the team at our Fife call center, in cooperation with the Tacoma Urban League)

Filed under 2011 News Releases Tagged with , , ,

How to Install Comcast Video and Internet Products Yourself: Video Guides to Comcast Self-Install Kits

March 12, 2012 by

This is a DIY-era. Lots of folks like to take on projects themselves. We’re finding more and more customers are happy to install their own Xfinity video and Internet products. That’s why Comcast is happily shipping more and more Self-Install Kits for customers with new and improved instructions.

I had the pleasure of working with our video production manager, Ed Hauge, and Andres Florez, one of our ace customer service wizards based in Lynnwood, on a couple of videos that talk about how to ‘unbox’ your Xfinity self-installation kit for video and your Xfinity self-installation kit for Internet.

The video about video has been up for awhile, and you will find it here:

And here’s the video about how to unbox your Comcast Internet Self-Installation Kit:


 

We hope you find these videos helpful.

Note: This blog is not a good place to ask questions about your Comcast equipment because it is not monitored 24/7. Please contact Comcast via phone, email, Twitter or many other methods.

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