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Because Twitter only gives us 140 characters, we wanted to add some info about today’s horribly timed windstorms. We have had people in the field since early morning, tracking repairs made by power company crews and restoring service.
In 99 percent or more of the time, when your electrical service is restored, your Xfinity services will come right back up. In some cases, it’s good to perform a powercycle to clear the equipment. If your service is still not working, that could be because of storm damage that you, and therefore we, did not know about until now. And of course that’s very frustrating, because all you the customer knows is that you had to wait just to get power back up.
We’re worried that this could happen closer to the start of the Hawks and Saints game than anyone would want, and we’re sorry if that happens. We also know it’s aggravating when power to your home is back up, but not in surrounding areas, which can sometimes affect transmission.
If your power is on but Xfinity service is out, please let us know: 1-800-XFINITY (1-800-934-6489). Our crews are out there in Beast Mode to get the game to you. (more ways to contact us here)
And finally … We have to include the photo below, taken yesterday, before the storm – happier times in our Fife Call Center, where everyone was all about Blue Friday. Go Hawks!