Tuesday Morning Storm Repairs Update
January 24, 2012 6 Comments
Comcast estimates we have about 17,000 customers without service today, mostly due to power-related issues. In Pierce County, we’ll be working to reconnect more than 300 individual lines between homes and our plant. In East and South King County, they’ll be rehanging more than 500 of these lines. There and at hundreds of homes in Thurston County, we will be focusing on areas listed in yesterday’s last report, below.
There are still some areas without power. What we’re doing today is driving those areas and trying to identify Comcast plant damage. In some cases, we can’t actually repair damage until power companies finish work on their lines. But we’re hoping to get the repairs done today that can be safely completed so that Comcast services comes up when the electricity returns.
We know many people are frustrated. So are we, because this was a nasty storm with profound power-related problems. We’re out there, and are working to achieve the goal of fully restoring service to all our customers as quickly as possible.
Note: You are welcome to leave comments at this post, but we don’t monitor this site 24/7 for purposes of customer service. If you have a customer service question or report, call us at 1-800-COMCAST, email us at we_can_help (‘at’ symbol) cable.comcast.com, or reach out via Twitter to @ComcastCares. Please DO NOT use this WordPress site to report an outage.
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Thank you for providing amazing updates and communicating with customers! It’s very cool to see transparency and dedication at work. I did not know about this blog until a few days ago, but I have bookmarked it and will check often.
On another note, I know you can’t provide a reliable ETA, but can you provide any updates for Evergreen State College/Olympia area? I did not lose service throughout the whole storm until last night when the internet and tv abruptly shut off. I found it strange that we would lose service after the storm during a time period where there was no wind or bad weather. I messaged @ComcastWill on Twitter and was given the expected “local interruption” explanation. I figured I would ask you in case you had more details or anything.
Thanks for your help!
If I have the right neighborhood, there was some new damage last night caused by someone else’s repairs; if that’s the outage that affected you, your service should be up by mid-evening, but feel free to check in again with @ComcastWill and also ping @ComcastWA
Is Comcast going to be offering us some sort of credit to our accounts? Or are we going to have to all calk in to request one?
We’ll ask customers to call in about credits. Our billing system doesn’t know how long a given customer was without service so we rely on people to tell us how long they were inconvenienced. Some people were away from that homes during that period, etc.
I think you should credit everyone impacted by the outage automatically. We pay for a full month of service so if it is not available for any part of that time we should get a credit. Whether people were home or not is not relevant. Otherwise, by your logic, why do we have to pay for service when we go on vacation?
Hi Anonymous, and thanks for sharing your opinion. The subject of refunds is where people can agree to disagree, and maybe there’s no one right answer that everyone can agree to. If you want to have credit for whatever days you were affected, you can certainly call in. If you were not around to use the service but want the credit, that’s certainly your right to feel that way.