Comcast Foundation Grant Will Help YWCA Help Women in Olympia

The Comcast Foundation recently decided to support the YWCA of Olympia with a $10,000 grant to develop a tech lab. The Y will use the lab for many things, but especially to help train women so they can be more employable.

Normally we go on and on about these things, but there were a couple of very good news stories about the program, and you’re just as well off going directly to those. The video above also captures the sights and sounds including comments from women about how this exposure to technology will help them.

Story in The Olympian

Story in Thurston Talk

Here’s what our Diem Ly put together about this announcement:

Beyond the ribbon-cutting and enthusiasm among supporters recently at the YWCA of Olympia offices, there is a stark truth. Female-headed households with children have the lowest annual income of all groups: 24 percent of these households live in poverty. Many women are working, but in low-wage jobs that offer little opportunity for advancement.  The YWCA of Olympia serves many of these unemployed and under-employed women.  In a recent survey of 200 YWCA clients, 76 percent reported they were not currently employed, noting a lack of training, soft skills and confidence as barriers to employment as well as limited access to technology.

To address this need, the YWCA of Olympia and the Comcast Foundation partnered to launch the Comcast Learning Lab on Dec. 9, just a stone’s throw from the Capitol Building. In addition to developing basic to more advanced computer skills and hands-on job experience, the program takes into account gender-responsive services – a  more complex set of skills, habits and supports that women need to be successful.

One woman can be responsible for children, parents, family members, extended family members and friends…When you empower one woman, you’re really supporting a whole network of people.

The Comcast Learning Lab is a critical part of the YWCA’s Economic Empowerment Program (EEP) which focuses on increasing the competence, confidence and connections women need to succeed in the workplace, move beyond minimum wage employment and experience economic mobility.  Over the course of the year, 24 women will gain administrative, marketing, retail, supply, accounting, management, public speaking, and customer service skills.  Threaded throughout the entire program is technology training and digital literacy skills for women to break the cycle of poverty utilizing the brand new Comcast Learning Lab.

Comcast Increases Internet Speeds in Washington State

Please see the video above for “how to” powercycle your modem. Powercycling a modem is a great way to trigger your new speeds.

Xfinity Internet Performance Tier Doubles to 50 Mbps, Blast Tier More than Doubles to 105 Mbps and Extreme Tier Moves from 105 Mbps to 150 Mbps

 Comcast today announced that it has increased Internet speeds for residential customers in Washington State.

Specifically, the company has increased the download speeds of three service tiers: “Performance” now offers speeds up to 50 Mbps, up from 25 Mbps; “Blast” is now 105 Mbps, up from 50 Mbps; and “Extreme 105” has been bumped to 150 Mbps. These improvements come at no additional cost to the customer.

“We want our customers to have a great online experience whether they’re streaming video, posting photos or just checking email,” said Eric Schaefer, Senior Vice President and General Manager, Data and Communications Services, Comcast. “The speed of your Internet service is an important contributing factor to that experience and nationally, we’ve increased our Internet speeds 13 times in the last 12 years. Today, about half of all our customers subscribe to speeds faster than 50 Mbps.”

For most customers, the speed increases will go into effect automatically over the next few days but for those who want more immediate access, they can simply re-start their modem. Comcast will notify those customers who may need to upgrade their hardware to receive the increased speeds. This also will come at no additional cost to customers who lease their modems from Comcast.

The changes also affect customers in the Portland, OR, and Salt Lake City, UT markets as well as those in the Denver metro area and Colorado Springs, CO.

Xfinity Internet provides unparalleled online security on multiple devices, including Norton Security Suite (antivirus software), identity theft protection and protection for mobile banking and shopping. Additionally, Comcast continues to provide most Xfinity Internet subscribers with complimentary access to millions of Xfinity WiFi hotspots nationwide and recently provided consumers with tips on how to create the best in-home Wi-Fi experience and how to shop safely online this holiday season. 

About Comcast Cable:

Comcast Cable is the nation’s largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings.  Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a global media and technology company.  Visit for more information.

Wide Receiver Doug Baldwin Helps Inaugurate New Xfinity Store in Lynnwood

Doug Baldwin

Wide Receiver Doug Baldwin will be at the new Xfinity Store in Lynnwood from 1 to 3 p.m. on Tuesday, Dec. 16.

On Monday, Dec, 15, the cable store in Lynnwood gets a new location and a new design, becoming the 8th official XFINITY Store in Washington. XFINITY Stores are designed around the needs of customers, giving them an opportunity to explore, learn, and interact directly with the latest XFINITY products and services.

And customers and the staff of 13 also get more room; the current space is 2,500 square feet; the new store is 4,300 square feet. The Lynnwood store welcomes people for about 100,000 visits a year.

We celebrate the next day, Tuesday, Dec. 16, with an honored guest: professional wide receiver Doug Baldwin. He’ll be meeting people and signing autographs from 1 to 3 p.m. Go Hawks!

Important note: we’re providing notice of the move so you can plan ahead, but the location of the Lynnwood store won’t change until Monday, Dec. 15. 

screenshot of map location of the new store

Click on the map for directions to the new Lynnwood Xfinity Store.

The Lynnwood XFINITY Store will be located at 3105 Alderwood Mall Blvd, Suite Q, Lynnwood, WA 98036. The new store is next to the Michaels Store, part of the Alderwood Towne Center, south of the Alderwood Mall.

The old location will close its doors at 7 p.m. on Saturday, Dec. 13. The store won’t be open on Sunday the 14th, in order for the move to happen. Then that Monday, Dec. 15, the store hours go back to normal, 9 a.m. to 7 p.m. Monday through Saturday and noon to 4 p.m. on Sundays.

The new, interactive center features flat screen HD TVs, a comfortable seating area and informational kiosks where customers can learn more about Comcast’s products and services, including XFINITY Home which helps customers manage and monitor their homes while away. Product bars also provide customers with the opportunity to watch XFINITY TV, test drive XFINITY Internet speeds and experience the XFINITY Voice service.

Additionally, customers will receive personalized service from trained and knowledgeable sales consultants and more time-saving offerings, including self-service kiosks for quick bill pay and a new queuing system that lets customers explore and be entertained while waiting for service.

Storm update: Dec. 12, 2014

storm damage

There’s a lot of damage out there from the Dec. 11 storm; here’s a scene that greeted our crews in the Shady Lane area of Lacey.

9 a.m. update: Crews are deploying generators as we wait for power to come back up in several areas.

Original post: Comcast crews are out there in the darkness as we post this, working to repair damage from a significant windstorm. As always, those of us indoors are hoping everyone stays safe: the crews, and you and yours.

We will post more updates as the day goes by.

tech on a pole

This is something you don’t see every day; a 61-year-old tech in Clearview with the most seniority on his team shows how you can climb a pole Friday morning, using proper safety precautions, with hooks.

Here’s some information to have about how we have to approach storm damage: When storms arrive, our crews assess where the damage is worst and do what we can to preserve the network. We cheer on the power crews, because they have to go in first to make the scene safe. We will often deploy generators, and we are deploying a lot of them today, to help keep the network going in areas surrounded by outages.

We wait until electrical crews have completed their repairs and make the area safe before we and other people with lines on the poles can move in and begin our work. At all times, the goal is to keep everyone healthy.

In 99 percent or more of the time, when your electrical service is restored, your Xfinity services will come right back up. In some cases, it’s good to perform a powercycle to clear the equipment. If your service is still not working, that could be because of storm damage that you, and therefore we, did not know about until now. And of course that’s very frustrating, because all you the customer knows is that you had to wait just to get power back up. We are grateful for your business and your patience after storms like this one. We’re out there, fixing where we can, and hoping the wind dies down everywhere!

Oh, you may have seen this program, but if not, KIRO gave everyone a glimpse into a room that’s hopping right now. The monitoring station in Everett tracks signal strength and other issues throughout Washington. You can see it on a calmer day from the newscast below. You can click on the screenshot for a link to the story and video.

Click on the screenshot to see KIRO TV's story and video about our monitoring center (and what our colleagues at Seattle City Light do before storms as well!)

Click on the screenshot to see KIRO TV’s story and video about our monitoring center (and what our colleagues at Seattle City Light do before storms as well!)


Comcast Neighborhoods Show Visits Newcastle, Washington

Here are links to places featured on the Comcast Neighborhoods program we just posted about Newcastle.

City of Newcastle

The Golf Club at Newcastle

Newcastle Fruit and Produce

Newcastle Historical Society

Newcastle Trails


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