Tuesday Spokane Storm Update

So electrical utilities report the power is back up, which is good news as last week’s freak storm knocked out electricity to about 10 percent of our customers in Spokane. As we’ve said the last couple days, if someone’s Xfinity services are still out, please let us know.

Finally, a heads up: in a couple of areas hit the worst, some of the repairs we put up were temporary, either because of the extent of damage, or because power crews were still at work while we were beginning repairs. During the next week, we’ll be going in and making permanent repairs in the Pine River Park area, the Spokane Country Club area, and Driscoll/Assembly area from Wellesley to Francis. It’s possible there could be short disruptions to service as we make those permanent repairs. We apologize in advance if your service is affected.

Normally, we make big repairs from midnight to 6 a.m. so fewer customers notice. But in this case, there’s still a lot of storm debris around, so we want to make repairs in daylight – and customers probably don’t want us in their back yards at midnight anyway!

XfinityHome Tour Visits KING 5 and the Pirillo Home

If you’re like technology blogger Chris Pirillo and other tech savvy Seattlites, your home is completely wired. The big problem is you wish all those smart home components like cameras, remote door locks, thermostats, lights and smoke alarms could operate seamlessly across one system.

Enter Xfinity Home with its simple-to-use dashboard.

“If you know how to use your smartphone, you know how to use this system,” Chris told us shortly after he became a “beta tester” for Xfinity Home. “In the day and age where everything is an app, that’s exactly what I want to use for my smarthome.”

Comcast outfitted Chris’s Issaquah home with the latest and greatest in smarthome technology.  This is the home Chris shares with his wife, Diana, another video blogger and who is due this month to deliver the couple’s first child.

Comcast Vice President of New Business Dennis Mathew recently visited to get Chris’s first thoughts about Xfinity Home and to talk with others about the product. Dennis and Chris gave a demo and tour of the smarthome to the newspaper in Chris’ hometown, Issaquah. You can read the Issaquah Press story here.

“Xfinity Home is intuitive to operate and adjusts to the needs and wants of any individual homeowner. We don’t want you to be afraid of your security system,” Dennis said. “We’ve created a unified smarthome experience, not a disjointed experience.”

Here’s the first of Chris Pirillo’s comments in his and his wife Diana’s daily video blog about the new service.

Last Friday, for his birthday, Chris gave his annual house tour. You can hear several references in the video to how Xfinity Home is fitting into his life, such as this one.

While he was in town, Dennis also spoke with KING’s Margaret Larson about Xfinity Home. Here’s a link to where you can find the video to learn more about this smarthome solution:

screenshot of dennis mathew on KING

Comcast VP of New Business Dennis Mathew visited from Philadelphia to talk about the smarthome features of Xfinity Home. Click on the photo to go to KING’s site and watch the segment.

Comcast Produces PSA to Encourage Tourism in Oso Area

Comcast recently produced a PSA with Washington Governor Jay Inslee and Darrington Mayor Dan Rankin to help with tourism and economic development in the Arling, Darrington and Oso areas of Stilly Valley.

The tragic mudslide occurred this spring killing 42 people and destroying 49 homes; Darrington was completely cut-off by the slide. Along with production assistance for PSAs, Comcast has supported the community through donations and provided fast internet services to relief facilities in Snohomish County. Our thoughts and prayers continue to be with those communities, and we appreciated the invitation from the governor’s office to be part of this PSA.

Monday’s Comcast Spokane Storm Report

Both electrical crews and Comcast teams were hard at it in Spokane on Sunday, as electricity came back up in all but a couple areas damaged by the freak summer storm. There are more repairs to be made Monday; we estimate the number of homes without service is  about 225. Today we’re working at individual homes in several areas as well as badly hit neighborhoods in the Spokane Country Club area and in Pine River Park.

Comcast customers in Spokane who are in storm-damaged areas should please call us to report if their electricity is on, but Xfinity services are off.  We’re at the point now where most remaining damage is at individual homes, and we can’t see into every back yard. Your report is an important way for us to know that your home has suffered damage beyond its electrical services.

Ninety-nine percent of the time, Xfinity services are restored when power is restored. So if your power is back up, but Xfinity products and services are not, please perform a powercycle of your Internet or video equipment;  if that’s not effective, please call 1-800-XFINITY (1-800-934-6489). If you reach a recording saying we know you have an outage, then we know about it, but if not, this is a chance to report the problem.

The first teams in after a severe storm are electrical power crews that have to go into these areas first to restore electricity and make the area safe. We can then come in and repair damage to our plant. If your power is back on but service is still not working, that could be because of storm damage that you, and therefore we, did not know about until now. And of course that’s very frustrating, because all you the customer knows is that you had to wait just to get power back up. So we very much appreciate you taking the time to call in.

For updates and photos, please follow us on Twitter. For updates on electrical repairs from one of the utilities, visit the Twitter account for @AvistaUtilities ohttps://www.facebook.com/AvistaUtilities Note that Avista is making a similar suggestion in Facebook posts such as this one: If your neighbor’s power has been restored and you still don’t have power, or if our website indicates that you have been restored and that is not the case, we need to hear from you. Please contact Avista at avistautilities.com via the web or your mobile device, or call 1-800-227-9187.

Comcast Teams Continue to Follow After Electrical Teams to Restore Services in Spokane

power pole laying on ground

The Spokane summer storm had the effect of doing considerable damage in certain localized areas.

For updates on this story, please click here.

As we said yesterday, Comcast customers in Spokane who are in storm-damaged areas should please call us to report if their electricity is on, but Xfinity services are off. Your report is an important way for us to know that your home has suffered damage beyond its electrical services.

Ninety-nine percent of the time, Xfinity services are restored when power is restored. So if your power is back up, but Xfinity products and services are not, please perform a powercycle of your Internet or video equipment, and if that’s not effective, please call 1-800-XFINITY (1-800-934-6489). If you reach a recording saying we know you have an outage, then we know about it, but if not, this is a chance to report the problem.

As of 8 a.m. Sunday, we estimate a little more than 475 customers remain affected, mostly because of electrical issues. Today we’re working in several neighborhoods where there were small areas of damage as well as these larger areas:

  • Wandermere Golf Course area
  • A neighborhood in the Spokane Country Club area
  • Driscoll Boulevard south of Francis to Wellesley

The first teams in after a severe storm are electrical power crews that have to go into these areas first to restore electricity and make the area safe. We can then come in and repair damage to our plant. If your power is back on but service is still not working, that could be because of storm damage that you, and therefore we, did not know about until now. And of course that’s very frustrating, because all you the customer knows is that you had to wait just to get power back up. So we very much appreciate you taking the time to call in.

We also know it’s aggravating when power to your home is back up, but not in surrounding areas, which can sometimes affect transmission of Comcast’s services. Please be assured our teams are out there to get all of Comcast’s service area in Spokane County up and running.

For updates and photos, please follow us on Twitter. For updates on electrical repairs from one of the utilities, visit the Twitter account for @AvistaUtilities ohttps://www.facebook.com/AvistaUtilities Note that Avista is making a similar suggestion on their Facebook page: If your neighbor’s power has been restored and you still don’t have power, or if our website indicates that you have been restored and that is not the case, we need to hear from you. Please contact Avista at avistautilities.com via the web or your mobile device, or call 1-800-227-9187.

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